At Dirty Smash, we are committed to protecting and respecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website, place an order, or contact us through any other means.

By using our services or visiting our website, you agree to the practices described in this policy.

1. Information We Collect

We collect and process the following types of information:

(a) Personal Information You Provide:

• Contact Information: Name, email address, phone number, and delivery address when you place an order or contact us.

• Communication: Any information shared in customer support queries, complaints, or other correspondence.

(b) Automatically Collected Information:

• Device Information: IP address, browser type, and operating system when you visit our website.

• Usage Data: Pages visited, time spent on our website, and other interaction data.

(c) Payment Information:

While payment processing is handled by third-party providers, we do not store full credit card information.

2. How We Use Your Information

We use the information collected to:

• Fulfill Orders: Process and deliver your orders, including contacting you for delivery updates.

• Customer Support: Address inquiries, complaints, and other customer service-related issues.

• Marketing: Send you offers, promotions, and updates, if you have opted in to receive such communication.

• Improve Services: Analyze website usage to enhance user experience and service delivery.

• Compliance: Comply with legal obligations and protect against fraud.

3. Sharing Your Information

We do not sell your personal information. However, we may share your information in the following cases:

• Service Providers: Third-party vendors who assist with payment processing, order fulfillment, and marketing communications.

• Legal Requirements: If required by law, legal processes, or to protect the rights, property, or safety of Dirty Smash, its customers, or others.

• Business Transfers: In the event of a merger, sale, or transfer of company assets.

4. Data Security

We implement appropriate technical and organizational measures to safeguard your information from unauthorized access, loss, or disclosure. However, no internet transmission or storage system can be guaranteed to be completely secure.

5. Your Rights and Choices

You have the right to:

• Access Your Information: Request details of the personal data we hold.

• Update or Correct Data: Notify us if your information changes or needs correction.

• Opt-Out of Marketing: Unsubscribe from promotional emails at any time by clicking the “unsubscribe” link in our communications.

• Request Deletion: Ask us to delete your personal information, subject to legal obligations.

To exercise any of these rights, please contact us at info@dirtysmash.com or call us at 07544367556.

6. Cookies

Our website uses cookies to improve your browsing experience and analyze site traffic. You can modify your cookie preferences through your browser settings.

7. Children’s Privacy

Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children.

8. Contact Information

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us:

Dirty Smash
Trade St, Cardiff, CF10 5EG
Phone: 07544367556
Email: info@dirtysmash.com

9. Changes to This Policy

We reserve the right to update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of significant changes by updating the effective date at the top of this policy.

We encourage you to review this Privacy Policy periodically for any updates.